Frequently asked questions
- How to download SimpleLink Apps
- How many devices does a personal VPN plan support?
- How to make payment being foreigner in China?
- After payment, the subscription & server list is not updated. What shall I do?
- iPhone can’t connect to VPN after swiping up, showing loading animation.
- All the issue related to Windows app please click here.
- “Connection reset by peers” error during log in.
- How can I change a current valid subscription plan to another?
- What if I consumed up all my data before data reset day?
Tutorial videos
Windows Basic Troubleshooting
Android Basic Troubleshooting
iOS Basic Troubleshooting